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Duration
8 weeks
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Modules
5
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Mode
Online & Offline
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Language
Bangla + English
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Certificate
Yes
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Level
Beginner
About this course
A practical, job-ready program for IT support and service desk professionals. Learn ITIL 4 foundations, incident and problem management, change control, SLAs and how to run a service desk that keeps users productive and systems reliable.
What you'll learn
โUnderstand ITIL 4 concepts, the service value system and key practices
โLog, triage and resolve incidents against SLAs
โRun structured problem management to prevent repeat incidents
โManage changes safely with a change advisory process
โUse a service desk / ticketing tool to track requests end-to-end
โReport on service performance with the right KPIs and metrics
Who is this for
โบStudents, job seekers & career switchers
โบFreelancers & small business owners
โบAnyone wanting a real, income-ready skill
Requirements
Basic computer literacy and comfort using business software
A laptop or desktop with internet access for hands-on labs
No prior ITSM or certification background required
Course curriculum
5 modules ยท 15 lessonsYour Instructor
Md Jewel
Md Jewel is the Managing Director of Trust-IT (BD) Ltd. and a technology leader with practical experience in software development, business process automation, ERP solutions, digital service delivery and AI adoption. He focuses on helping professionals and organizations use generative AI responsibly to improve workplace productivity, decision-making, communication and operational efficiency.
Course FAQ
Do I need prior IT experience to join this course?
No. This course starts from the fundamentals of IT Service Management and is designed for beginners as well as IT staff who want a structured, ITIL-aligned foundation.
Will I get a certificate after completing the course?
Yes, you will receive a certificate of completion from Trust-IT SkillAcademy after finishing all modules and assessments.
Is this course based on ITIL 4?
Yes, the curriculum is aligned with ITIL 4 concepts and practices, covering the service value system, incident, problem, and change management.